17500 Privacy Policy — Your Data, Our Responsibility
This document explains how the 17500 platform collects, uses, stores, and protects your personal data. We are committed to handling every user's privacy in a transparent, responsible manner that aligns with best practices in data protection.
Section 1 — What Information We Collect From You
When you register and use the 17500 platform, we collect various types of information to ensure our services run smoothly and securely. The information collected covers the following categories:
- Account information: full name, email address, phone number, date of birth, and an encrypted password at the point of registration.
- Payment information: details of the payment method used, such as online banking via FPX or TNG eWallet — all transactions are conducted in Malaysian Ringgit (RM). Full bank account numbers are not stored on our servers; payment information is processed by authorised third-party payment providers.
- Device and browser information: device type, operating system, browser model, IP address, and screen resolution — collected automatically when you access the platform.
- Usage data: pages visited, games played, session duration, login frequency, and in-platform actions such as deposits, withdrawals, and bets placed.
- Cookies and trackers: small cookie files stored on your device to maintain your login session and enhance the user experience.
We only collect information that is genuinely necessary to provide, improve, and safeguard the 17500 platform's services.
Section 2 — Why We Use Your Data & How
Information collected by 17500 is used solely for purposes related to the platform's operation and user needs. We do not use your data for any other purpose without your consent. The primary purposes for data use are as follows:
- Processing account registrations and verifying user identities to maintain platform security
- Processing deposits and withdrawals in Malaysian Ringgit (RM) accurately and securely
- Detecting and preventing fraud, unlawful activity, or platform abuse
- Sending important notifications relating to your account, transactions, or changes to our terms and policies
- Improving platform functionality and performance based on usage patterns analysed in aggregate
- Complying with legal obligations and regulations applicable in Malaysia
- Providing relevant customer support when you contact the 17500 team
We will not use your personal information to send you marketing materials from third parties without your explicit consent.
Section 3 — Cookies & Tracking Technologies
The 17500 platform uses cookies and similar tracking technologies to enhance the user experience and keep the platform running smoothly. Cookies are small text files stored on your device when you visit a website.
Types of cookies we use:
- Session cookies: required to keep you logged in during an active session. These cookies are deleted when you close your browser.
- Preference cookies: stores your language settings and display preferences to deliver a more personalised experience on future visits.
- Analytics cookies: help us understand how users interact with the platform so we can make meaningful improvements.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality, such as the ability to stay logged in or access specific features.
Section 4 — How We Store & Protect Your Data
The security of your personal data is a top priority at 17500. We implement multiple layers of technical security and organisational procedures to protect your information from unauthorised access, loss, or inadvertent disclosure.
The security measures we apply include:
- SSL (Secure Socket Layer) encryption for all communications between your browser and 17500 servers
- User passwords are stored in an irreversible hashed format — we never store passwords in plain text
- Strict internal access controls — only authorised staff may access user data, and only when required for legitimate support tasks
- Continuous monitoring for suspicious activity and unauthorised access attempts
- Regular data backups to ensure service continuity in the event of technical disruptions
Your data is stored on servers housed in a secure, controlled environment. Retention periods depend on operational requirements and applicable legal obligations. Data that is no longer needed will be deleted or anonymised in accordance with our internal procedures.
Section 5 — When & With Whom Your Data Is Shared
17500 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. That said, there are specific circumstances where information may be shared with other parties, and this is always done with the utmost responsibility:
- Payment providers: Information required to process deposits and withdrawals is shared with authorised payment providers such as partner banks and digital wallet operators. These providers are subject to their own privacy policies and security standards.
- Game providers: the necessary technical information (such as session IDs) is shared with third-party game providers to ensure games function correctly within the 17500 platform.
- Authorities: we may be required to disclose certain information to the relevant authorities in Malaysia if mandated by a court order, legislation, or official investigation.
- Technical service providers: parties who assist us in operating the platform's technical infrastructure, bound by strict confidentiality agreements.
In all of the above cases, information sharing is limited strictly to what is necessary, and we ensure that recipients of your data adhere to appropriate data protection standards.
Section 6 — Your Rights as a User & How to Contact Us
As a 17500 platform user, you have specific rights regarding your personal data. We fully respect and support the exercise of these rights:
- Right to access: you have the right to request a copy of the personal information we hold about you at any time.
- Right to rectification: if any information we hold is inaccurate or out of date, you have the right to request a correction through your account dashboard or by contacting us directly.
- Right to erasure: you may request the deletion of your personal data, subject to our legal obligations to retain certain records for periods prescribed under Malaysian law.
- Right to withdraw consent: where data processing relies on your consent, you may withdraw that consent at any time, though this may affect your ability to use certain platform features.
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via in-platform notifications or email. Continued use of the 17500 platform following any changes will be taken as acceptance of the updated policy.
For any enquiries, data requests, or complaints about how we handle your information, please contact the 17500 privacy team:
Email: [email protected]
Live Chat: available within the platform after logging in
Response within 24–48 hours on business days. For sensitive privacy enquiries, please include "Privacy Enquiry" in your email subject line.
Useful Links
Have Questions About How We Handle Your Data?
Contact the 17500 team at [email protected] or use the live chat within your account. We are happy to clarify any aspect of this Privacy Policy, openly and without conditions.